Top communications platform globally

Posted by Ken Peh on Oct 16, 2018 10:29:00 AM

Reading time: 2 minutes

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In the previous two posts, we have learnt about dynamic rescheduling and its importance to deliver customer service excellence. 

In today's post, we are going to explore why mobile technologies are changing the landscape and blurring the lines between personal and business networking. 

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Topics: October 2018, Dynamic rescheduling

Dynamic Rescheduling = Better Customer Service

Posted by Ken Peh on Oct 11, 2018 9:56:00 AM

Reading time: 3 minutes

consumer-buying-700x400Operational excellence and providing tip-top customer service are some of the top priorities by many companies and businesses. With rapid globalization, a company's top and bottom-line are of utmost importance to the decision makers. Because of this reason, both tangible and intangible resources must be used as efficiently as possible. 

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Topics: October 2018, Dynamic rescheduling

Workforce Optimization - What is Dynamic Rescheduling?

Posted by Ken Peh on Oct 9, 2018 9:50:00 AM

Reading time: 2 minutes

Save the Date on a wood cube in a corporate backgroundWorkforceOptimizer dynamically redeploy workforce based on unplanned events (sick leave, workload fluctuations) in real-time.

As noted by Computers & Mathematics With Application, dynamic rescheduling is a key component for work performance guarantees in the case of distributed applications running in large scale heterogeneous environments.

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Topics: October 2018, Dynamic rescheduling

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